My husband bought a 2000 Yamaha Roadstar about 2 1/2 years ago from a local bike dealer. It was dressed out, including good pipes, Corbin seats with backrests, and a set of Boss Bags.
When he bought the bike, one of the buckles was missing, but he didn't worry about it too much; the other buckle was there, and the lids are heavy enough to stay down even unfastened, unless he's REALLY moving.
Over the weekend someone mentioned to him that he might be able to get a replacement buckle from the company, so he came home, found the website (http://www.bossbags.com/) and emailed customer service for a catalog or part number so he could order the part.
On Sunday he emailed back and forth with a CS person, who found out what size bags he has, and whether they're a new design or an older one.
Last night, he got an email from customer service saying the new buckle was on the way; it came in today's mail.
Nowadays it's very unusual for this kind of customer service, especially since Randy wasn't the original buyer of the bike or the bags. I don't know who the young man was who worked with my husband, but I'd say he deserves a salute - great job!
Subscribe to:
Post Comments (Atom)
Posts
No comments:
Post a Comment